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Posts Tagged ‘ social media ’

7 Takeaways From #BDI: Social Media As a Marketing, Branding & Service Platform

by Sarah Caminker

This week, I had the pleasure of attending a seminar in New York City on Social Integration: Harmonizing Social Channels into the Marketing, Communications & Service Platform. The Business Development Institute put on this fantastic event that included case studies and roundtables for social media marketing, PR and communication professionals. Top-notch speakers included:

Michael Mendenhall: CMO, HP
Joshua Karpf: Digital Communication Manager, PepsiCo
David Patton: VP & EIC, Waggener Edstrom Worldwide
Brian Kenny: CMO & CCO, Harvard Business School
Lynn Mann: Director of External Communications, Michelin
Richard Pesce: Social Media & Digital Communications, Sprint
Michael DiLorenzo: Director of Corporate Communications, National Hockey League

They all stressed the importance of not seeing social media as a separate entity, rather viewing it as an integrated part of your marketing, branding and customer service. The list below details the top 7 takeaways that were discussed during the seminar.

*Note #BDI stands for Business Development Institute and is the event’s hashtag on Twitter that you can search for real-time insight from attendees.

1. Technology is NOT Social. People Are!
Twitter, Facebook, Youtube and other social media sites are just tools. They are only *SOCIAL* if you engage and interact with people on them. Technology is great, but it is about the relationships. Note: these tools are intended for two-way communication and not as a megaphone for your next sales pitch.

2. Feeding the Beast: An Insatiable Appetite for Content
The beauty of the social mediasphere is that anyone can publish, edit or distribute content. We are going through a renaissance of how consumption of information and content is being managed and distributed. Social media has enabled a constant mobility meaning that people expect to receive information 24/7. There is a never-ending hunger for quality content, hence the expression “feeding the beast.”

3. The Era of the Advocate
Mass communication is dead, rather it’s about building personal connections with consumers. The more you serve and support your customers, the more likely they are to recommend your brand to their network (both offline and online). It’s more credible to have an outsider toot your own horn than to have the CMO do it. Remember to thank your “advocates” and make sure they know you appreciate them taking the time to support you and your brand.

4. Digital Newsrooms Are No Longer a Resource For Just the Media
We’re all content creators, and it’s unrealistic to assume that journalists are the only ones seeing your content. Company and industry news needs to be integrated, aggregated and curated for a broader audience. Press releases are just the tip of the iceberg. Begin incorporating multimedia like podcasts and videos and re-purpose content (in the form of white papers, E-books, articles) to tell your story.

5. Transparency and Authenticity is the Only Way to Go
Whether you’re a small business owner, entrepreneur or marketing professional you must communicate who you are, what you do and who you serve right off the bat. It’s also critical that you are upfront and transparent about the content and advice you are giving. If not, people will see right through you, run screaming in the other direction and land on your competitor’s virtual doorstep.

6. Social Media as a Listening Tool to Feed Innovation
Take a step back and listen. Whether that’s monitoring a dialogue on Twitter, following a blogger in your industry to see what conversation they’re sparking or hosting a focus group, you never know when you might get the next big break from just LISTENING to your fans/customers. The #NHLTweetUp is a perfect example. Guess how they got that idea??? By listening to their followers on Twitter! Bottom Line…. Stop, Look and Listen. Then Respond.

7. Crossover From Online to Face-to-Face
Twitter and Facebook are excellent relationship building tools, but there’s something to say about in-person communication that makes that connection even stronger. Take the time to go to industry events, conferences and networking groups to put a face to the avatar. On the business end of the stick, host tweet-ups in different cities, so your can connect with your followers.

I’m interested to hear your feedback and any trends/topics you think could be added to this list. …read more

This year for the first time in 23 years, Pepsi will not have ads in the Super Bowl telecast. NoCindy Crawford, Britney Spears or Justin Timberlake. Instead it is redirecting the millions it has spent annually to the Internet. Pepsi has chosen to give away over $20 million in a social media play it is calling The Pepsi Refresh Project, debuting in 2010. …read more

If you don’t have the inclination, The Socializers and Associates are here to help!

How To Do ANYTHING Online!

10 Must Read Social Media e-books. Check them out here.

Six Reasons Social Media will win in 2010. Here’s how the social media engine can be used to deliver mass audiences efficiently.

You have at least two tribes you can be a leader to RIGHT NOW: the tribe associated with your pain and the tribe associated with your joy. Both need you and social media IS one of the most powerful mediums to lead through. This is THE safest, fastest, most rewarding methods to find your inner leader: 30 second videos on a YouTube channel, an eBook of your thoughts, a blog re-purposing the thoughts in the eBook, tweets that condense these thoughts, an landing page announcing your vision/ideas, an aStore through Amazon where you make commissions on products aligned with your tribe, a NING social network where you invite your tribe to interact, a Second Life account where you dress yourself in the world you imagine and find others like you there. Study the Conversation Prism tonight and select the petals of the flower that you belong in and populate those social media properties with your gift to the world…NOW is the time! – Nathaniel Hansen

A great list of 45 musts in Social Media…read more

Looking for the perfect, unique gift for the Gmail addict this holiday season? Look no further than the Gboard, a keyboard just for Gmail users. Rather than commit all of those keyboard shortcuts to muscle memory, you can execute the same tasks with action-specific keys. At $19.99, it’s an interesting stocking-stuffer. Check it out!

Vail Resorts has abandoned its long-time advertising strategies and practices. In their place, the billion-dollar-a-year corporation, which operates five major resorts and twenty hotels, has built a new in-house marketing operation that uses social media and other digital venues to constantly engage skiing enthusiasts in real time…more here

5 Cool Ways Brands Are Using Facebook for Black Friday and Beyond

Tis the season to use social media for holiday shopping. In fact, data from eMarketer shows that 17% of all consumers are using social media for their holiday shopping needs, and brands are proving to be savvier than ever with their online holiday shopping bag of tricks.

Yesterday we highlighted Toys”R”Us’ quickly growing fan following on Facebook, which is due in no small part to their clever use of their Facebook Page to promote in-store Black Friday deals. Of course, they’re not the only retailer being smart about their social media strategies this holiday season. Here we look at 5 different brands with creative approaches for using their Facebook Pages to reap in the rewards of the marriage between social media and holiday shopping. …read more

For Big-Spending Consumer Brands, Has Scale Lost Its Power?

Small Players Like Method Leverage Digital, Social Media in Quest to Gain Share

BATAVIA, Ohio ( — Have digital and social media leveled the marketing playing field so much that scale is losing its power? …read more

Check out Coke’s Expedition206! Wow!

Why Digital Agencies Are Indeed Ready to Lead

They Understand the Technology, the Speed of Iteration and Analytics
By Jacques-Herve Roubert on 11.12.09 @ 10:14 AM at AdAge

Over the past 18 months, a great debate has consumed our industry: Are digital agencies poised to sit at the head of the advertising table? Depending on whom you ask and what you read, the answer seems to flip flop — with a majority of people still having reservations and making claims that digital agencies aren’t ready to lead.

So why does the debate continue? Does offline or online really matter to an oblivious consumer who’s only interested in “no-line” communications? Are we spending too much time focusing on who should lead and not enough asking: What’s next?

Ana Andjelic’s DigitalNext post, provocatively titled “Why Digital Agencies Aren’t Ready to Lead,” mentions several reasons why digital agencies aren’t ready to lead, one of which was their lack of experience in the business (as compared with the “decades of experience” that traditional agencies are known for). I’m sure there are instances where decades of experience can directly translate into success, but there are certainly instances (uh, Lehman Brothers?) where deep roots had no bearing on their ability to produce — and produce well. Furthermore, a certain percentage of the individuals now working and thriving in digital agencies came from traditional agencies.

Additionally, most of the world’s most ingenious inventions were not created overnight, but took years of hard work, research, observation, trial and error, and collaboration to fine tune. The digital ecosystem has required much of the same exploration — and, in most cases, into technologies that are new to all of us. As James March himself said, “Exploration involves being an amateur for a while, but only as a step on the way to being a professional.”

And while the structure of an interactive agency may often mimic “one big crazy family” (by the way: Whose family isn’t crazy?), how could making sure everyone’s opinion is heard be a bad thing? Most interactive agencies subscribe to the notion that you never know where the big idea or concept will come from. Sometimes the big idea can come from the exploration of a new technology or method that enhances consumer connection.

Here’s why:

That was then, this is now. Like it or not, the days of the ingenious, 30-second TV spot are over. Today’s creative ingenuity lies within the idea, the technology, the concept, the innovation and, perhaps most important, the Holy Grail: consumer connection. Word of mouth is more prevalent than ever and interactive communities have an increasingly louder and more influential voice and are stronger (and sometimes the only) sources of breaking news stories. No one understands this better — nor is better equipped to handle the swift demands required — than the digital agency.

Teaching an old dog new tricks. The “new trick” is immediacy. It’s about faster response times and the concept of immediacy. E-mail, IM, Twitter, Facebook, cellphones — all of these technologies set the stage for consumers wanting and expecting immediate responses, not to mention, immediate access to products and services. Traditional advertising agencies are not adapting to this mentality because they are still working with processes and organizational structures that were developed in a time when the internet and the concept of immediacy simply did not exist.

Digital agencies understand that brands are being held to higher-than-ever consumer expectations. The plethora of data we can garner from a $50,000 media buy can leave traditional agencies’ heads spinning with insight and analysis. The truth of the matter is: Interactive agencies are forcing traditional agencies to integrate with digital media to better track and measure campaign results through custom URLs, short codes, etc.

Kickin’ it old school. Not only are the days of the 30-second TV spot gone, so too are the traditional advertising agency gurus like David Ogilvy and Bill Bernbach. Today, those figures have been replaced, instead, by financially backed entities. Rather than exploration and exploitation, digital agencies need their own gurus and legends that can lead by example.

Five or 10 years ago, I might agree with the argument that digital agencies weren’t ready to lead, but after sitting at the table with other agencies for the past decade — traditional, branding, public relations, marketing — it’s clear that digital agencies have proven their value, not to mention their ability to innovate, inspire, and create the big idea.

Perhaps the synergy and balance between exploitation and exploration is off kilter for digital agencies, but more and more we’re starting to see the agency structure itself change with new hires in technology and social media. And marketers are noticing:

According to Media magazine, AKQA was named the lead agency for Nike India earlier this year.

Precor named Ascentium its agency of record in October 2009. According to Forrester’s Q2 2009 Interactive Agency Wave, Ascentium “received the highest client satisfaction scores in this year’s review.” The assignment with Precor includes strategic planning and execution of all offline and online campaigns.

McAfee hiring Tribal DDB as its agency of record in 2008. This assignment included all TV, print, outdoor, and digital.

The balance may not be there today, tomorrow or next month. The truth of the matter is digital agencies have earned their right to sit at the head of the table because they’ve brought what consumers and marketers are looking for: new innovations in measurement; flexibility and nimbleness; and, most importantly, ideas that bring what a magazine spread or 30-second TV spot cannot.

Now president-CEO of Nurun, a global interactive marketing agency, Jacques-Hervé Roubert began his career in advertising at Havas Conseil and subsequently held senior executive positions with BDDP and Young & Rubicam.

According to a second annual survey of companies conducted by Deloitte, Beeline Labs and the Society for New Communications Research, 94 percent of the respondents (major global companies) indicated that they plan to maintain or increase investment in their communities, while only six percent plan to decrease investment. …read more

Deloitte LLP’s Technology, Media & Telecommunications (TMT) practice has recently released the results of the 2009 Tribalization of Business Study, which evaluates the perceived potential of online communities* and identifies how enterprises believe they may better leverage them. Conducted in conjunction with Beeline Labs and the Society for New Communications Research, this second edition of the Tribalization of Business Study measured the responses of more than 400 companies including Fortune 100 organizations which have created and maintain online communities today. …read more

If you are an advertiser who wants to drive large volumes of traffic to your site, there are two important things you are probably looking for: reach and ease of implementing your campaign. Facebook meets these qualifications. It is currently the third largest site online with 125MM visitors in September and it is quickly approaching parity with the #1 and #2 publishers, Google and Yahoo.

In terms of implementation, Facebook has made it very easy for anyone from a well known brand like Starbucks to a mom and pop shop to a student to create an ad campaign. Creating an ad campaign happens all on one page and takes just three steps including designing the ad (picture, title and description), selecting your targeting and setting a budget. This simple process makes it easy for companies to dip their toes and test advertising on social media sites. …read more

YouTube How To

Official Under the Radar YouTube blog

Michael Stelzner, author of the book Writing White Papers: How to Capture Readers and Keep Them Engaged, commissioned a recent study that simply asked, “What question about marketing with social media do you most want answered?” From that study here are the top 10 questions your clients want answered regarding social media marketing. …read more

Facebook’s Big Changes: Action Items for Marketers
Social-Media Site Streamlines Apps Before Fanning Across the Web

Facebook’s latest round of updates announced this week will affect everyone: marketers, developers, publishers, consumers and anyone else remotely connected to their site and platform. And some of the changes will especially impact marketers.

In a rare move for any company, Facebook not only announced what changes will take place, but it publicly offered a timeline for when it will happen. Of course, the timeline may shift, and some specifics have yet to be ironed out — I’ve found in consulting both with Facebook executives and analysts covering the announcements that, many of the details aren’t yet known and a number of important questions cannot yet be fully answered. However, marketers should still appreciate the wealth of information Facebook has provided on these changes, including a gallery of screen shots. …Read more

Companies and executives are finally beginning to really jump on the social media bandwagon, and that’s fantastic. However, for social media to fully work (for everyone), businesses and brands need to be able to evaluate the impact their social media use is having, both positive and negative. Measuring social media ROI isn’t impossible, but it can be difficult because many of the pieces that need to be evaluated are difficult to track. …read more

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