The Socializers
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Posts Tagged ‘ the socializers ’

Brands belong to everyone, not just any specific leader of a corporation or a government. ~Peter Economides

Take your passion and make it happen! ~Irene Cara

I once met a CEO who asked his CFO and CMO, “How much money and when?” I met another one, who asked, “How many hearts won and when?” If you want to build a community, try starting with Relational KPIs. It is NOT about automation. It’s about humanization. The most perennial of brands, the ones we all love, found connection via relationship.

Economic systems are often solely attached to numerical growth whereas social systems are attached to depth of connection and meaningful relationships. Perennial business is focused on social psychology vs. pure numeric results. Organically grown business is real and deep and, in the long run, far more lucrative in all respects. Humanity needs this now.

I grew up within the system of America – I am a son of corporate America and of the Church of America, both. I also grew up all over the World – I respect the spiritual and cultural traditions of the nations. The greatest organizations and individuals I met during my travels were human. H-U-M-A-N. I’ll fight to my dying breath for the mammal, for the sweat, for the emotion, for the heart. And I’ll work to my dying day for technology to be driven BY and work FOR the heart of humanity.

Karen Gritter writes, “Getting out of the “factory” and “numbers” mentality is also critical for our planet. Factory farming is destroying our soils.” Paul Farmer writes, “I work in manufacturing and I have a couple hundred people working for me and production can occur with a few mechanics and laborers because the machinery does the rest. But production done well occurs with trust and encouragement!” I would add that “factory farming” mentality is ALSO destroying our hearts.

Kate Carter of Life Chronicles (http://www.lifechronicles.org/), writes, “We at LifeChronicles love that we use technology for compassionate service to humanity-our student volunteers love that we call them Compassionate Technologists.” The robotic and the numeric MUST be “overgrown” now with flesh and filled with blood. We are human and we MUST use technologies for human ends.

Is the end goal really about numbers then? Let’s go into that mansion built by the one’s focused only on numbers and see how happy its inhabitants truly are. Now, let’s make a similar journey to the farm built by those who were focused on the heart. My hunch is that life on that farm, in spite of all the human issues, is a happier and more abundant place. And that’s the place our World needs now. A circle of Love and Trust. Not a Hierarchy of Numeric achievement.

THE FUTURE:

2012: The year the CCO (Chief Customer Officer – http://blogs.hbr.org/cs/2011/04/the_rise_of_the_chief_customer.html) replaced the CMO, the CCO (Chief Collaboration Officer – http://www.zdnet.com/blog/collaboration/chief-collaboration-officer-hansens-cxo-challenge/1644) replaced the COO and the CSO (Chief Social Officer) replaced the CEO. We need a C-Suite that gloats over hearts won and worlds bettered vs. dollars banked and pockets lined. Once again, If you want to build a community, try starting with Relational KPIs. It is NOT about automation. It’s about humanization. The most perennial of brands, the ones we all love, found connection via relationship.

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Recorded Future (http://www.recordedfuture.com) was joined by Nathaniel Hansen, CEO of The Socializers, to discuss how temporal analytic technology supports in-depth social web research. We discussed how identifying key web sources and potentially catalytic future events supports social intelligence research.

The presentation includes an introduction to Recorded Future’s technology from CEO Dr. Christopher Ahlberg, a brief a live demo of our analytic tools, and discussion of how the Socializers map and measure the most influential online figures.

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You are already living on your planet. Own it!

August 21, 20112011-08-21T08:41:47ZF j, Y | No Comments | culture change

If you knew for certain that the afterlife involved a planet ALL yours, what images would fill your imagination of this planet?

Consider living on that planet today.

STEP #1 – IMAGE: Antoine de Saint-Exupery writes, “A rock pile ceases to be a rock pile the moment a single man contemplates it, bearing within him the image of a cathedral.”
Assemble images that match what you want. Use social photo sites like http://pinterest.com/ and http://www.flickr.com/. Create a vision board with these images or just gather them together in an album in Facebook. The point is to be inside of the image and the best starting point is the image itself.

STEP #2 – MEET UP: Meet others who share the same interests. Search terms in Facebook, find meetups at http://www.meetup.com, attend events via http://www.eventbrite.com. The point of this step is to take action and step INTO the forest of images you gathered IN THE FLESH.

STEP #3 – PREPARE: Prepare to transition. After having met others who share your exact interests, you’ll probably be “juiced”. It’s time to pack for your journey. Excellent resources for the nitty-gritty of doing so may be found at http://www.vagabonding.net/resources/ AND http://www.fourhourworkweek.com/blog/.

STEP #4 – GO: If you have done Steps 1-3, you are much further along toward “the thing”, “the people”, “the place”, and “the how” of your own planet. Now take action!

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It was an honor to speak at Boussias Online Marketing Conference ’11. Athens, Greece. June 17, 2011.

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Two news updates from Europe on The Socializers.

One: Nathaniel Hansen, CEO of The Socializers, presented at IMH 9th Communications Conference in Nicosia, Cyprus on May 27, 2011. See video below, find the presentation at Slideshare and read more about A Thousand True Fans here.

Two: ‎TheSocializers are very proud of our client winbank and Giorgos Gavril, Director of Interactive in winning top social award at EFMA Online Banking!! http://bit.ly/efma_award2011

Piraeus Bank was awarded by the International Agency European Finance Marketing Association (EFMA), as the leading presence in Social Media in Europe (Best Approach to Social Media in Europe).

According to the announcement, the award was part of the conference “Online banking: the e-volution” held in Paris and covered the platform “Think Green”.

This platform has created an online community of users who are sensitive to environmental issues and share their news and reflections on such topics. It has presence in the most popular social media (Facebook, Twitter, YouTube, Flickr) and has already, after about 2 months of operation, more than 5,000 members.”

The Socializers performed social intelligence gathering related to this project and taught bank leaders from the various silos on the principles of social business and the value of engaging in conversations with customers within social networks.

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Discussing A Thousand True Fans with Eleftherios Hatziioannou in Athens, Greece. May 25, 2011.

A Thousand True Fans essay by Kevin Kelly:
http://www.kk.org/thetechnium/archives/2008/03/1000_true_fans.php

First, organize 1,000 by Seth Godin: http://sethgodin.typepad.com/seths_blog/2009/12/first-organize-1000.html

A DEFINITION:
“A True Fan is defined as someone who will purchase anything and everything you produce. They will drive 200 miles to see you sing. They will buy the super deluxe re-issued hi-res box set of your stuff even though they have the low-res version. They have a Google Alert set for your name. They bookmark the eBay page where your out-of-print editions show up. They come to your openings. They have you sign their copies. They buy the t-shirt, and the mug, and the hat. They can’t wait till you issue your next work. They are true fans.” ~Kevin Kelly, The Technium

…………………

“In the entertainment area, there are members of the hardcore fan base.
The equivalent of the guys who will camp outside of an Apple store to get the new iPhone.

On the innovation curve, these are the fanatics.
The more interesting group is the one immediately to the right of the fanatics.
The ones who move you across the chasm and into the mainstream world of the “early majority”

These are the ones who need to be identified.
Because these are the real influencers.

Fanatics are important in the entertainment world.
Is this equally so for other industries?

The fanatics are important …. but the “visionaries” are crucial.” ~Peter Economides, FelixBNI

…………………

“For example, let’s say you launch a Facebook campaign to get 1,000 “likes” for your brand page. You make your goal of 1,000, but what’s to say those people will attend your event or even visit the page at a later date? You have to offer them something of value in order to create a social consumer. That social consumer might then provide feedback on the event and even influence peers to attend. Figure out what your audience wants, and give it to them — over and over. You have to give them a reason to both connect and come back.” ~Brian Solis, Altimeter Group

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How does influence translate into dollars:
http://www.youtube.com/watch?v=ztUOVVZAxvU

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A PROCESS: A THOUSAND TRUE FANS as derived VIA KEY INFLUENCERS

1. TWITTER SET-UP AND BRANDING: Set up a non-branded Twitter account for market research purposes related to specific customers (ie. – Tourism, Hotel, Restaurants, Art, Fashion). Value: This will be our “window” into the Interest Graph.

2. KEY INFLUENCER IDENTIFICATION & FOLLOW: Identify 1000 Key Influencers using Listorious (http://www.listorious.com) AND Research.ly (http://research.ly). Follow these 1000 influencers in the non-branded Twitter account. Value: Know the Social Influencers related to your vertical market, customers and competitors. Connect to them for realization of sales goals, event opportunities and growing awareness in regions/communities you may not have penetrated. Grow the network around the customer for the purposes of connection, sales and marketing.

3. CSV FROM TWITTER (with 3rd Party Tool): Download a CSV from Twitter (with a 3rd Party Twitter Export tool like Export.ly – http://export.ly).

4. CSV TO FLIPTOP (or other tool): Upload CSV of Twitter account to Fliptop or another tool to discover influencers’ locations ACROSS The World Wide Mind (http://www.theworldwidemind.com). Value: (a) I get to see where my influencers are in other social properties AND (b) I get to hear and see what they are messaging about.

Discussing The World Wide Mind with Eleftherios Hatziioannou in Athens, Greece. May 25, 2011.

5. FOLLOW THE INFLUENCERS IN FACEBOOK, LINKEDIN AND OTHER SOCIAL PROPERTIES: We will translate our findings into actual friends in the social networks and begin the process of connecting with these friends. Value: Influential friends in the Social Graph that we have discovered via the Interest Graph.

6. TWEET CREATION/COPYWRITING: Turn entire corporate site, blogposts and other collateral into tweets. The goal here is to get around 150 tweets for scheduled posting. Also, derive and mash-up content BASED UPON current and trending conversations WITHIN The World Wide Mind. Value: Influencers who follow you will become aware of what you offer and interact with you on this. Note: for a non-branded research account, we can copy-write industry and niche-related tweets.

7. TWEET SCHEDULING: Schedule these tweets in Social Oomph – (http://www.socialoomph.com). Value: This will be pre-scheduled so you do not have to keep tweeting (the tweeting will be automatic).

8. KEY INFLUENCER CONTENT SUMMATION: Summarize what the 30-50 top influencers are saying in the Twitter accounts. This would be “culled” from their latest 100 tweets. Value: This is a very powerful option, that will give branding teams insight into what top influencers are talking about.

9. KEY INFLUENCER ENGAGEMENT: Engage and nurture relationship with Key Influencers. Results sought: (a) Getting the Key Influencer to follow you back (b) Getting the Key Influencer to re-tweet, share or post a message originating from you (c) forming a business partnership with the Key Influencer for mutual benefit and the benefit of the customer (customer-centric business).

RESOURCES:

THE WORLD WIDE MIND: http://www.theworldwidemind.com

A THOUSAND TRUE FANS: http://www.a-thousand-true-fans.com

THE LONG TAIL DEBATE: Long Tail Debate: http://bit.ly/long_tail_debate + Long Tail Keywords http://bit.ly/long_tail_keywords

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NATHANIEL HANSEN, CEO OF THE SOCIALIZERS INTERVIEWS Eleftherios Hatziioannou New Media Manager of s.Oliver and former Social Media Manager for Mercedes-Benz Global.

This is the English version of a feature interview I submitted to Marketing Week Magazine in Greece. The article was published in the May 1-5 2011 issue. The Greek version may be found here.

eleftherioshatziioannou

1. How do enterprises handle the 24-7 nature of online social communities?

This is indeed one of the big challenges businesses have to deal with in a truly globally connected world where people get more and more used to non-stop real-time interaction. When Europe goes to bed Asia rises. There is a 24/7 stream of information and conversations going on which can be of interest for brands and businesses. But business can handle it! How? Like in real life it is all about defining some kind of a rhythm to manage the information and issues. Once you have set up the processes, roles and tools, you just need to be disciplined and do your work day-by-day. And never forget: What counts in real life counts for the social web as well. Over time you create a culture and people understand when to expect an immediate answer and when it can take some time. Communities are smart enough to understand that even a community manager needs a break. I suggest to everyone involved in social communities to be really open about what they can offer and what not. One solution could be defining a “netiquette”, which includes basic rules and guidelines about what people can expect from you and when. Like the “old school” signage at the doorstep of your shop.

2. What criteria do you use in discovering technical solutions for social campaign management and internal facing social solutions?

It depends on what you are looking at and in which phase of your social media engagement you are in. It is an evolutionary process after all. Let’s have a look at “web monitoring”. I suggest that if you are just getting started you do a lot of manual work: reading through comments, searching for tweets related to your company and also creating lists of the blogs which are interesting for your business and subscribing to them. You could organize relevant blogs with tools like Google reader for example. There are a lot of other free tools, e.g. Twitter search, to start with.

However, once you grow and start doing more activities it makes sense to look into professional monitoring tools in order to manage the amount of topics and also being able to analyze and report to your management. I recommend looking at different tools and deciding which one fits your needs best. It doesn’t mean that the expensive solution is also the best. What I definitely prefer are tools which allow you to not only have a “radar” system in place but to work with your findings by transferring them into your internal collaboration space. Think about reading a critical or false statement in a blog which you want to share with your PR colleagues who decide whether to make an official statement or not. The more you open up for the online dialogue the more you want to assign tasks with just a few clicks. Other than that simplicity is king! You want to make it easy for your co-workers to embrace the “change”.

3. What goals are realistic when managing social communities and how do excellent community managers succeed?

Behind every blog, account and profile there is a human being with basic needs: The need to be heard. The need to be appreciated. The need to be part of something greater than himself/herself. An excellent community manager understands these needs. He acts like a real friend. If you want to be a good community manager just think of how relationships and friendship works in normal life. He is the “real deal”. He is not faking anything. He is like a bridge between the inside and the outside of the company translating the language and culture in a way that it can be understood in both directions. He is a strong communicator with excellent social skills. A real champion talks with and not to the community. He filters topics according to their relevance for his audience and balances between company’s and the community’s interests. And last, but not least, he always keeps his promises and openly corrects mistakes. Belive it or not: Communities forgive when you are open about your mistakes. And who’s perfect by the way?!

4. How would your strategy differ when managing social media outposts and a branded community?

The biggest difference would be that in a branded community – which is more of a private thing – you can do more and dive deeper into user engagement. People sign up – with all the data you need to know to be safe- because they really want to be in touch with you. In general it is more of a “trusted” environment where you can engage on a deeper level. Look at it like a VIP lounge in a club. Members feel special but also expect a more “exclusive” treatment. It is more difficult to reach a broad audience if you are not a company like Apple or Google who managed to build huge audiences and communities around their excellent products and services giving special benefits to loyal users, e.g. like testing new devices first or using services before the official launch. I like the concept of branded communities especially in the B2B space where you want to have a certain level of confidentiality or privacy.

It is a different story to build and manage a community on a open and massive platform like Facebook for example. There is definitely less control. People “like” you on the go by simply clicking one button. The same applies to leaving your page again. It is a much faster game and you need to really make sure not to overload the community with your contents and tasks. This applies to formats, tonality as well as lengths of post or videos,etc. related to your communications.

thesocialgeneration

5. What types of insights are most valuable to you from business intelligence gathered via social network analysis? How can such insights also be applied internally in fomenting culture change?

All insights are valuable. The more you know the better you understand the game. At least in this stage of the social media evolution. What is interesting though that in the beginning you appreciate growth in quantitative aspects. “We grew by 1000 fans in Facebook over the past week”, “we have 500 new followers on twitter this month”, “we served 1.000.000 impressions with our campaign”. This numbers definitely help creating awareness and build momentum in the beginning because we were used to measure success in such facts (e.g. CPM – cost per mille). However, I find it much more important to look into the qualitative aspects as well. And in this regard we are still at the very beginning! There are no broadly applied KPIs yet which make your performance comparable. But anything is possible: Why not measuring service levels based on the amount of complaints coming in in relation to problems solved on Facebook? Why not comparing ratio of positive mentions to negative mentions on twitter in comparison to the last month to understand customer satisfaction levels? I guess it is pretty clear what I want to say. Social media is more than just a growing number of fans. Social media is all about real conversations taking place. And there are tons of valuable data available. Think about customer feedback or suggestions related to your product or service. The question is how to handle this inbound stream of information and learning from it?

6. What are your favorite online communities? Why?

My favorite social network is Facebook. I created my profile back in 2006 when I was helping a friend after work to build awareness for a social learning network among students. And back then Facebook was still a platform mainly for students. So we thought it would be the right place to promote this startup.

If I look at Facebook today it amazes me how much they have done right in the course of the past few years. The speed of action. The level of continuous innovation. And of course the massive growth in users and usage. They also managed to hire a lot of talent. I love Facebook for allowing me to connect with my family and friends around the world. They are far away but still so close. I know what`s happening and I can choose how public I want to be. But the social web offers more than Facebook: Think about blogs and how they democratized publishing. Think about twitter and how fast we learn about news in the world today. Or think of the new rising stars who built their audience on YouTube. I find it really amazing to see how technology allows human beings to thrive!

7. You’ve spoken in interviews about culture change internally. Often a period of “cleaning up the organization” prepares the enterprise more fully for social engagement. Speak to the challenges of doing this and also the specific obstacles in a country like Greece.

Change is never easy and you have to make sure that people understand what it is all about. This means that you first have to understand where people are standing right now and what their values are. A colleague in HR in his late 50 with no Facebook profile needs to be addressed differently than a 30-year old colleague in the Marketing team already reading blogs about marketing related issues. What I find valuable is to use the concept of “storytelling” for internal change. Create relevant stories related to the values and challenges of your opponent and also make time to look into and explain the social web. Ask your CEO to “Google” himself or do a live demo of mentions about your company or products. This will work magic – trust me.

Finally, really take your time. Change does not happen over night. Spread the virus, talk to as many people as you can. Walk the talk. You cannot preach change without living it yourself. So spend a lot of time sharing links and information related to social media. Create working groups and inform people about the latest stuff and news. In short: Evangelize and keep walking!

8. Forward looking, what developments in technology do you believe are most relevant to where social communities are headed? How about in relation to where internal corporate culture is headed?

A really interesting question. What is happening right now is that we are going through a complete transformation of our communication and information behavior based on the technologies available and the development of infrastructure (networks, devices, prices for data plans). If you look at the younger generations (digital natives) you see that using various media simultaneously is a normal thing. They got used to real-time information, easy sharing of information, collaboration with friends and all the other technology-driven advances. It has become a natural thing to them. Now, imagine what this means for the “workforce” of tomorrow. Do you think they will come and work for companies which are stuck in the past? Working on ancient soft- and hardware? You cannot expect that they come into the office and forget about all the great tools and features they use in their leisure time.

So besides the cultural change in terms of opening up for online dialogue, embracing social media as a driver for business excellence and stronger customer relations we need to answer the following question: How does the workspace of the future look like? How do we learn from social media about better collaboration? And how can we make work being a playground again for more creativity and innovation? How can we empower our teams to excel?

zodiacsocialteam
Eleftherios Hatziioannou (1), Babis Mavridopoulos (2), Nathaniel Hansen (3) and Peter Economides (4) at the Intercontinental Hotel, Athens, Greece. March 2011.

9. What’s your favorite spot in the world?

Generally speaking I love the sea. Especially the Aegean. I guess it has to do with my origin which lies on Rhodes, in the Dodecanese, where my family lives. The deep blue colour, the sandy beaches and the lovely sun in August/ September are truly amazing and work magic if you want to re-charge for business. I will be back in May or June.

Add’l resource: Brian Solis interviews Eleftherios Hatziioannou on Solis TV here.

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The heart and the mind are the true lenses of the camera. ~Yousuf Karsh

Business Intelligence consists of data, insights and strategic recommendations related to customers, competitors and markets. Such intelligence is derived by teams using best-practice research methodologies and technologies – it is both art and science. Exemplary business intelligence ALSO peers into shadow (what is unknown about one’s own self, one’s own business), into the heart of the matter (the essential nature of the business identity), and can deliver business initiatives related to these insights.

Intelligence projects should not only serve the stated company mission BUT speak to (and reveal potential within) the human situation at the company headquarters and branches. Satisfying insight into the human situations BEHIND a business facilitates fantastic evolution and progress. Depth of insight and revelation of the volume of conversation around these “hidden heart-landscapes” is the gas pedal of social revolutions and community growth.

theunconscious

SOCIAL INTELLIGENCE DELIVERABLES:

(a) a report that reveals the past, current and rising top influencers within social networks in chosen verticals,
(b) a graph of connections between these visible social influencers to decision-makers not active in social networks,
(c) insights on the past, current and future activities of BOTH entities. As an example, blending Interest-Graph discovery via Research.ly WITH findings in Recorded Future will yield excellent insights.

WHAT LANDSCAPE DO WE SURVEY: We survey properties identified to be relevant to the brand or entity in the social universe.

SOLUTIONS USED TO SURVEY THIS LANDSCAPE: We blend research using these tools and these tools.

HEART INTELLIGENCE: True heart-intelligence gives us a story. We start with spreadsheets and end with punchy tales that act as guides. The essential deliverable of Heart-Intelligence Projects consists of telling stories BASED UPON past, current and future content. Future content is discoverable using tools like Recorded Future. Past and current content is discoverable through a multitude of very efficient social monitoring solutions.

theunconscious

SOCIAL STORIES: The social objects/signals (tweets, status updates, apps, content) that our customer and competitor (object of study) has uploaded provide the content for story-telling. And these stories dictate who we pick up the phone to call, who we send an email to, and what we decide to sell or publish. The power of story for businesses is both compass and vessel. We see our customer and competitor AND we create the craft into sales with content derived from our research.

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It was an honor to present on Business Intelligence via Social Media Data: Insights and Recommendations at the Boussias Social Media Conference, March 22, 2011. I had a blast working on my presentation with the fabulous artist Ana Foureaux Frazao, who created Guy Kawasaki’s “Enchantment” presentation for SXSW 2011. Her description of the artistic process behind the Greece presentation is fantastic and may be found here: http://bit.ly/axzbism


Business Intelligence via Social Media Data: Insights and Recommendations – PART 1


Business Intelligence via Social Media Data: Insights and Recommendations – PART 2

More on Business Intelligence derived via Social Media Data here: http://bit.ly/bizintel_via_socialdata2011

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HEART AND SOUL ARE GREECE’S PRIMARY EXPORT: Greece has vast exports of the heart that world citizens desire. There’s nothing new about this AND there’s a whole new generation of Greeks who deserve to experience a return on their culture’s seemingly endless ability to tap soul and human-ness. There’s a tactile aspect to relationship here found nowhere else on the planet. People everywhere want this experience AND want to know how to get it.

THE TIME OF THE GREEK HAS COME ONCE AGAIN: Due to increasing weaving of heart and tech via social networks, the time has never been better for Greek “heart-exporters” to get busy. Walk into a night club in NYC or LA and watch what happens to the crowd when DJ Vassilis Tsillichristos takes control. There is an intuitive understanding within the Greek psyche of interior landscapes and this plays out in Greek music especially. The music effortlessly carries one swiftly to the center of physical sensations related to relationship, self-exploration and identity.

SOCIAL NETWORKS BORN FROM GREEK PHILOSOPHICAL TRADITION: PhD student Theresa Sauter, from the Queensland University of Technology, is examining how social-networking websites help people form their own identity.

“Social-networking sites, blogs, online discussion forums and online journals represent modern arenas for individuals to write themselves into being,” the Courier Mail quotes Sauter as saying.

“A lot of people see social networking as a new way for people to interact but I’m interested in examining it as a way to form an identity and understand ourselves,” she adds.

“The ancient Greek philosophers used a reflective notebook to write down what they had read and their thoughts on it,” she said.

EVIDENCE FOUND IN THE GREEK COFFEE RITUAL:We see in Sauter’s quotes the strength of the Greek identity. Living in Greece, one REALLY experiences that force in real-time. It is a passion for creativity that is shaped by the presence of a harsh critical eye. This typifies the internal Greek landscape, its psychic tension. One part of the Greek psyche acts like a chisel upon marble, carving towards essence. How could an export of Greek sensibility and passion play out?

Here’s just one way: There is an increasing movement via Augmented Reality, Transmedia and the externalizing of social network experience that needs Greek input. As we begin wearing computers, touching QR codes and interacting “in-the-flesh” with social networks, humanity has the potential to extract from imagination a deeper experience via relationship. And Greeks have mastered this. One only need sit at coffee in Greece to know what is meant by this. Every possibility is explored over coffee, every avenue of relationship, every business idea, every position on anything at all. And it is this, this precision of relationship, that Greeks bring to the global human community. If I were to ask someone to lead the branding of external social hardware, I would pick a Greek BECAUSE of the precise and complex social analysis he/she creates.

PRECISION OF RELATIONSHIP IN GREECE: What do I mean by “precision of relationship” in Greek culture? This is related to insight. I’ve learned a lot about insight since spending time in Greece, both in the professional sense and the personal sense. Devin Coldewey writes, “Insight is the result of recombination, hybridizing ideas, internal accidents, emergent properties of ideas we never even knew were related.” To return to Greek “coffee time”, here we experience a seemingly inexhaustible exploration and re-exploration of what was said, who said, when it was said, why it was said, what it could have meant, what should we do about it. And it is in this analysis that one finds laughter, depth, decision. When you look into the eye of a Greek, you really feel like some part inside your chest or brain has been touched by that eye. And whether this is true or not, whether the observer really does “feel” you immediately, is not the point. The point is what YOU feel in that moment. Because Greeks will reflect to you what you are very quickly, if only by staring back at you a few seconds longer than other nationalities.

HOLLOWED BY SORROW, FILLED BY JOY: If externalized social hardware is to lead humanity to some kind of evolutionary step, it will necessarily lead one into depth of experience of others and the world (as digital social networks have done). James Hillman writes, “Until the culture recognizes the legitimacy of growing down, each person in the culture struggles blindly to make sense of the darkness that the soul requires to deepen into life.” It is natural to desire transcendence, to want escape, to experience “another place”. And the pleasures of transcendence are multiplied when one has experienced depth and pain. A cup hollowed by sorrow can hold more joy. No nation has experienced such depth of heartache than Greece, not only because of the nature of its travesties but ALSO because Greeks truly do feel emotion in their bodies with an intensity one has to see to experience. A fight between Greek lovers is truly something to behold!

FROM CITY TO ISLAND: But what really draws one into the Greek experience (and why Greek sensibility ought to have a strong influence upon the externalizing of social networks through social hardware and wearable computers), is the bent towards simplicity. The journey from the endlessly complicated chaos of Athens to a Greek island captures what humans really long for deep down. Cosmologist Brian Swimme captures this journey when he writes, “The fundamental worldview of industrial society is that Earth is like a gravel pit or a lumberyard — just a resource for human use. We live disconnected from the evolving earth community, but our deepest allurement is a rich, intimate participation in the sacred powers of life, of nature, of soul, the ongoing adventure of the Universe and the ways that each one of us can reinvent ourselves.” Tens of thousands of Greeks experience the ritual of departing from an industrial mindset to pure physical and social immersion every August. Our future as a species should be characterized by this type of pilgrimage for it is the healing we need.

SOCIAL GRAPH = ATHENS, INTEREST GRAPH = THE ISLANDS: Externalized social tech at its best will follow Occam’s Razor. Leonardo da Vinci captured the Razor in his own elegant language: “Simplicity is the ultimate sophistication.” And few environments could be more simple than a Greek island in the summer. As one of Greece’s greatest writers, Nikos Kazanstakis writes, “How simple and frugal a thing is happiness: a glass of wine, a roast chestnut, a wretched little brazier, the sound of the sea. . . . All that is required to feel that here and now is happiness is a simple, frugal heart.” He goes on to write, “You have your brush, you have your colors, you paint the paradise, then in you go.” Think of the social graphs (Facebook) as Athens, many types all melded together. Think of the interest graph (Twitter) as the islands: each island has its purpose. Santorini for lovers, Mykonos for parties, Tinos for Mother Mary, etc.

GREECE IS THE PHYSICAL MANIFESTATION OF AN IMMERSIVE EXPERIENCE: The immersive quality of social networks matches the immersive experience of Greek culture. If you walk down the street in Athens, in any Greek city, you’ll see how over and over each person IS a kingdom unto themselves, ready at any moment to react or seduce, to envelop you in his/her ethos. A Greek may seem quiet on the surface but I will tell you that below this surface is a great molten center ready at any time to burst forth. And in this fire there exists the same Promethean tendency to distribute the magic of the gods to one’s parea, one’s tribe. The magic of the parea is the at the center of Greek culture. This subjective nature of the parea and its interests is captured in The Art of Immersion by Frank Rose:

“That was then. In the months and years ahead, professional storytellers of every persuasion—people in movies, in television, in video games, and in marketing—will need to function in a world in which distinctions that were clear throughout the past century are becoming increasingly blurred:

The blurring of author and audience: Whose story is it?
The blurring of story and game: How do you engage with it?
The blurring of entertainment and marketing: What function does it serve?
The blurring of fiction and reality: Where does one end and the other begin?”
(http://www.artofimmersion.com)

THE PAREA: In a country like Greece, influence and connection is of particular importance to success and career momentum. The Greek is a FANTASTIC mix of being a very social animal AND being very private about matters to do with money and ownership. And that ‘s a nice mixture! But the social side seems to always win in the end and that’s a very important factor in understanding Facebook’s acceleration in the Greek social eco-system. Through Facebook, one may discover the tribe, the lover, and the career best suited to one’s interests: in short, Facebook is the ultimate digital Parea-producing engine.

As I understand it, a Parea in Greek culture is a circle of friends who gather and share their stories about life, their philosophies, values and ideas. The Parea is a venue for the growth of the human spirit, the development of friendship and the exploration of philosophies to enrich one’s quality of life that is all too brief in time. In Greece, the Parea is a long-lasting circle and cycle of life nourished by its members. And that’s exactly what social networks are engendering in the human family: a finely woven fabric of connection and communication resulting in unlimited new possibility found first internally, in the psyche, and then actuated externally.

Popularity: 4% [?]

Question by Dimitris Mavros of PRC GROUP Athens: Falling volumes and budget cuts. What is the role of marketing during a recession?

Nathaniel Hansen, CEO, The Socializers answer: Motivation, Customer Service, Education, Culture-change, Leadership. But most of all, to be Heretics vs. Fundamentalists.

Step 1: Evaluate typical local messaging and methods of communication around recession. Gain Insights through Social Intelligence Projects and on-going social media monitoring.

Step 2: Compose “culture-changing” messaging, campaign strategy and brand orientation. A good heretic and thought-leader will be able to pump out vast material around this within a solid 7-10 days. Focused creative project.

Step 3: Segment your market and “culture-change” packages and start selling. Informed by insights and data analysis.

Step 4: Identify critics ahead of time and chart how their critiques may fuel the fire of your creatives. Give your creatives license to be on-fire Heretics through culture-changing activities. Study the Eleftherians in Greek myth, like the god Eros for basic archetypal material to inform the ethos here.

Step 5: See PR as a vacuum-cleaner. Uphold Assange-types (Wikileaks) as internal cleaners, preparing the enterprise to go social. Have a plan regarding external gossip and internal junk.

Step 6: Crowdsource the entire economic and political landscape. Big and great project! The customer will decide next year’s (a) product line and design (b) distribution channels (c) campaign style.

Popularity: unranked [?]

The W’s of journalism can be a great starting point for asking questions in social intelligence projects. See below expansion of the W’s for social intel, business intel and general social media monitoring work.

Note that the trend in 2011 will be towards integrating “action buttons” WITHIN social intel panels so that community managers can take meaningful and potent action on real-time intelligence.

Another take on this is that actionable tools like BuddyMedia will integrate increasingly powerful business-related intelligence within their already robust metrics panels, informing pre-campaign strategic process and whole-campaign adjustments. Research.ly is an example of a tool where one receives real-time intelligence from social networks and can act on that intelligence using a Twitter posting field.

Punchy insights from real-time data will inform strategic thinking AND the functionality of “social action” buttons used by non-analytical/non-technical Community Managers. Social Intel Tools will merge with Social Management Tools.

▪ WHO:
•Who are your current followers? Who follows them? (GIST)
• How can I take all of my connections established using social media + my contact database, and visually map out a path from my organization to those individuals/companies that will be beneficial to our initiatives?  How can I clearly identify the connection paths, labeling what type of connection it is, and the role of the individuals? (PeopleMaps)
•Who is talking about your brand/product/services/employees? (Social Listening Tools)
•Would any of these individuals make good brand ambassadors, community managers, or customer advocates?
(WeFollow, PeerIndex, Klout, Listorious, Research.ly)
•Which of your current followers are already key influencers in your niche or a related vertical?
(WeFollow, PeerIndex, Klout, Listorious, TwitterGrader, Research.ly)
•Who influences them? And who influences those influencers?
(WeFollow, PeerIndex, Klout, Listorious)
•What Twitter lists are these influencers on or following?
(Listorious)
•How influential are those people in your niche?
(Klout)
•Which of these influencers receive tons of comments?
(ConvoTrack, Technorati, Listorious, CoComment, Backtype)
•Which have tons of followers?
(Listorious)
•Who are the top influencers for your niche?
(WeFollow, PeerIndex, Klout, Listorious)

▪ WHAT:
•What are your stakeholders/fans/allies saying about you?
•What questions are they asking? (Quora)
•What are customers feeling about your brand/product/services/employees?
(One of the world’s greatest experts in the field of discovering sentiment and feeling – Life Analytics)
•What reactions do these stakeholders/fans/allies have about your brand/product/services/employees?
•How can you engage your followers/key influencers beyond a passing mention of the brand/product/services/employees? (Consume Brian Solis and Seth Godin material).
• How can you engage your employees/team members in more effective collaboration and gain insight based on collaborative feedback? (Spigit, 37 Signals)
•What percentage of the conversations are positive, negative or neutral?
•What are the actions of “peers” or the circle of customers around the brand/product/service in social  networks?
•Are your customers/typical purchasers active in social networks? What is the ethos of their online culture?
•What are useful resources to research your brand/product/services/employees/vertical/niche? (Social Tools, Twitter Tools, The Journalist’s ToolBox, TwentyFeet, SproutSocial, Research.ly)
• What apps might provide access to my ideal followers/customers/fans/influencers? (AppData)

▪ WHERE:
•Where are your stakeholders/fans/allies located in social networks? (Flowtown, IntroMojo, GIST)
• Where do I stand in relation to my competitors in terms of traffic, share of voice, engagement? (Compete, Alexa, Klout)
•In which of the following are the conversations happening about your brand/product/services/employees?:
-Twitter (Listorious, Twitter Search, Twazzup, Topsy Search)
-Facebook page-threads, Facebook groups, Facebook Key Influencer wall-threads (Facebook Insights, All Facebook Page Leaderboards, Booshaka
-blog threads (Social Tools, CoComment, Backtype)
-forum threads (Social Tools, CoComment, Backtype, Board Reader)
-web communities (Joongel)
-top-of-mind comment threads (Board Reader, Social Tools, CoComment, Backtype)
-video comments/shares (YouTube Keyword Tool)
-photo comments/shares (Flickr Advanced Search)
-presentation comments/shares (Slideshare search window, Scribd search window)
-LinkedIn groups/comment-threads
-location-based networks (4sqSearch)
•Consider the relative merits/benefits of joining a well-followed conversation vs. creating one.

▪ WHEN:
•What time of day are people talking about you?
•What time of the week/month/year?
•Are the conversations event-driven?
•Are the conversations cyclical/seasonal?
•How do you keep the conversation going during the off-season/non-event times?

▪ WHY: (beware of analysis paralysis on this category!!)
•Why are there spikes in conversation around your brand/product/services/employees?
•What events occurred, what specific words were said, what personalities were involved?
•The answers to the above questions can inform the broader WHY question.
•Create the BIG picture with a Montage (FuseLabs Montage) or hashtag/@-sourced/RSS-sourced real-time publication like Paper.li. Publish all of your findings as a report. (How to Write and Publish an eBook).
• Leave where you are and begin something new. Learn how at Startup School, at Seth Godin and through Tim Ferriss.
• Stay where you are and make a change. Same as above + read Charlene Li’s Open Leadership book + Jeremiah Owyang’s Web Strategist blog.

Popularity: unranked [?]

Growth means change and change involves risk, stepping from the known to unknown.

In all fields of business, there are varying levels of sophistication. The small business owner juggles bookkeeping, rent, vendors and customers and, if he is lucky, has time left over to take his original business plan one step further via Marketing and Sales activities. The medium and enterprise level businesses have a responsibility to analyze their markets through best-practice business intelligence and innovate. Growth means change and change involves risk, stepping from the known to unknown. The open seas that enterprise-level businesses chart require captains and admirals who can judge when and how to take such risk.

New technologies aid such leaders in their future plans. The most important members of the team in this respect are the SCOUTS. In the world of social media marketing, the scouts are social intelligence providers. It is the responsibility of these scouts to discover the VERY BEST sources of intelligence in a specific vertical or world region. It is important to note that social media monitoring tools come in all shapes and sizes with varying angles on what is and is not important.

The least sophisticated customer of social intelligence signs up for one or two free or low-priced tools and develops guidance straight from data posted within these tools. Trusting the charts, sentiment ratings and influence scoring, he heads out into the social fabric of the Internet and connects with his customer through a specific social graph. Within two weeks, due to this intelligence, his Facebook company page has gathered upwards of 1500 followers due to a targeted ad campaign and he has sold 500 units of his product. One or two major influencers (a national Magazine or a large regional newspaper) picks up on the product, reviews it and he makes even more sales. Within two months of listening to his customer, he has set up a booth at no less than two major trade shows and is now being wooed to a B2B relationship by a large retail chain. Twelve months later, he has sold his product concept, designs and plans to a global brand for seven million dollars and takes some time off on the coast of Italy to reflect.

The medium and enterprise-level customer goes much further in their requirement. This customer of social monitoring intelligence wants his provider to develop insights and recommendations from the masses of data that come through a WOMMA-ethics-level tool…that is, a tool that has total, or near, access to firehoses from “walled-gardens” like Facebook or the giant Amazonian rivers of Twitter. He then wants that provider to write up a brand booklet complete with a few neat charts and a storyline of how the brand may utilize the current climate for maximum growth.

To go further, the Business Unit Manager of the marketing agency working with this enterprise-level customer wants the intelligence provider to produce a few infographics, even featuring Montage style real-time feeds for the Brand Manager to witness the immense flow of data that has been analyzed. But not too many feeds, maybe two or three.

Along with this infographic, the Business Unit Manager from the agency provides the Brand Manager with a comprehensive business plan that charts the growth of the brand over the coming year, its relative competitive weaknesses and advantages (SWOT style or another scenario planner) and a few preliminary creative mock-ups of the customer-facing solution. For internal business solutions, the Business Unit Manager recommends a few choice third-party vendors to come alongside the team for sCRM, a possible re-vamping of how collaboration takes place in the organization and re-vitalized, efficient HR.

The happy Brand Manager gets to go to her Marketing Manager and GM and show off a plan for her brand(s) that will elevate business by a nice percentage, decrease overall internal costs, address any outstanding PR and Customer-Service related issues and foster a glowing relationship with the community in her region through a customer-centric ad/marketing campaign. And, due to the entire solution being driven through social business, she has decreased the ad spend by 60%, saving money in the process. Time for a Google-style raise, boss?

For an important new study on Customer Intelligence Trends 2011, see the following Forrester Report: ‎”At the same time, the demand for insight — not just data — in real time creates a challenge but also a huge opportunity to extend the value of Customer Intelligence throughout the enterprise. Leading CI professionals who evolve and adapt to these trends will quickly find themselves at the nexus of the business.” ~from Customer Intelligence Trends To Watch In 2011 (http://bit.ly/customer_intelligence_trends_2011)

Popularity: unranked [?]

What is real-time social business intelligence?

Real-time social business intelligence provides, amongst other things, (a) the right vantage point(s) to observe the “river of news” from; (b) a scuba-suit to dive INTO the river and scour its depths; (c) an informed assessment/report of volume, content AND context over time; and (d) targeted frequent alerts on specific findings for the sake of staff who have other things to do.

A superior social intelligence report includes, amongst other options, the following sections:

1. FINDINGS AND RECOMMENDATIONS (Should be accompanied by data-rich infographics that distill findings into a digestible format). Here is a PERFECT example of what the a final product would be: http://jess3.com/go-green-go-public/ Includes the classic 5 W’s of Journalism plus a few more, as outlined here:

• WHO? Who was, is and will be involved? We are able to see a vast amount of material in the social properties based on our current CRM databases.

• WHAT? What happened in the past, present and future? Yes, the future! With tools like Recorded Future, we can refine our knowledge of what is coming up around any vertical or entity.

• WHERE? Where did it take place in the past, Where is it taking place now and where will it take place in the future?

• WHEN? When did it take place in the past, when is taking place NOW, and when will it take place in the future? We can map this very precisely now.

• WHY? Why did it happen? Why is it happening NOW and Why COULD it happen in the future? This has A LOT to do with accurate contextual and sentiment analysis. Temporal Analytics play a part in future analysis. We also get to prove our campaign idea(s) BASED upon both quantitative AND qualitative measures here.

• HOW? How did it happen in the past, how is happening now, and how will it happen in the future?

• Is it WORTHWHILE intelligence? There’s a LOT of junk out there. Filtering out the wheat from the chaff is an essential aspect of our work. Does the content fit in the context we expected or would like to know about.

• What’s the WOW! factor? How much buzz is this keyword or that entity gaining.

• Develop ACTIONABLE items from the intelligence. Single, punchy commands about what, where, when, why and to whom one MUST message.

• GET SOCIAL! Foster AND WEAVE community with the intelligence.

• ON-GOING: Outline a plan for responsible and consistent follow-up and on-going intelligence gathering that dynamically moves WITH the brand, product/service.

2. IDENTIFY YOUR SOURCES AND METHODOLOGYfor the report as a best practice.

3. PROVIDE RANKED KEYWORD DATA SETS Be sure to include data from Google and Alexa here, as well as other important historical and current data from social property insight/analytic panels.

4. IDENTIFY INFLUENCERS WITH REACH + AMBASSADOR ARCHETYPES (These are suggestions of candidates that represent ideal Community Managers or Brand Ambassadors for a brand/product/service).

5. SHOW SEASONALITY OF PRODUCT/SERVICE (When is the BEST time of year for the various messagings about your product/service?).

6. SHOW TIME OF DAY PRODUCT IS DISCUSSED IN GENERAL IN THE SOCIAL PROPERTIES (When is the BEST time of day for the various messagings about your product/service?)

7. ASSEMBLE REAL TIME BUZZ PANELS (Your view into the “river of news”) One format would be like THIS: http://bit.ly/real_time_buzz

8. CREATE A COMPARISON of size of clusters/categories of conversations around specific product/service features.

Popularity: 10% [?]

Everyone has destinations AND concepts of journeys to those destinations in Body, Heart and Mind. Body, Heart and Mind divide the lead, developing Context and Content. ~Nathaniel Hansen

With useage of social networks surging and relationship connections occuring at the speed of firing brain neurons, individuals face the freedom of search windows and countless rabbit holes of discovery. We are all in study hall these days, analyzing and synthesizing conversations, images, videos, music and ideas. The individual AND group mind is evolving at light-speed, particularly for those tapped into the global mind called THE SOCIAL FABRIC OF THE INTERNET.

Humanity now needs the power of ancient wisdom to inform the WHY of its collective and individual search. The phenomenon of quotes, scriptures, fables, wise sayings, anecdotes and fantastic new theories circulating at the speed of light from one mind to another EVIDENCES that this is, in fact, occuring. Humanity IS weaving ancient wisdom into this tapestry we are all weaving together. And there is no doubt that this is affecting the quality of our interaction with one another.

Is it possible humans are actually becoming better, wiser and more benevolent THROUGH the rapid dissemination of ancient wisdom through social networks. As our bodies, hearts and minds divide the experience of this truly etheric environment, a tactile spiritual sensibility MUST be growing among its participants. We are all interacting with intangible, highly subjective environments, driven by emotion, thought and image. And this REQUIRES the development of skills like “felt-sense”, intuition and discernment. Again, the social fabric of the internet becomes tactile as one develops narrative and nurtures its growth through a succession of writing, photos and video.

How do you experience social networking: physically, emotionally, intellectually….which dominates for you?

Popularity: 7% [?]

Parea: (Gr.) A Parea in Greek culture is a group of friends who regularly gather together to share their experiences about life, their philosophies, values and ideas. The Parea is really a venue for the growth of the human spirit, the development of friendships and the exploration of ideas to enrich our quality of life that is all too brief in time. In Greece, the Parea is a long-lasting circle and cycle of life nourished by the people who participate.

Greece is a microcosm of the world. As it has done for thousands of years, Greece distills the issues, the problems and the ecstasies of humanity into pithy statements, artwork and experience. You only have to stay up all night on a Friday buried in political conversation with family and friends AND THEN all night on Saturday night with one’s parea dancing and singing to understand this truth.

A Greek is ALREADY at the heart of things, ALREADY in his/her very flesh at the core of history AND the human experience, ALREADY aware of how lives sequence. A Greek is aware THROUGH FEELING what has, is and will occur. A roomful of Greeks can sit and purely through eyes, through sensations in the throat, chest and stomach know the truth. A Greek lives IN the truth every moment AND THEN must decide what serves the situation AND his or her parea.

In June of this year, I shared with Greek marketing leadership how brands and private companies could foment a REVOLUTION of GENEROSITY through CONTESTS, REWARDS, DISCOUNTS and GIFTS. This kind of revolution inspires trust in the consumer and creates a real, living community around a brand. Greece already has a rich history of giving and receiving. Its very music, its stories, and certainly its philosophy form the foundation of Western thought and society. To welcome a consumer into the parea of a brand, into the formation of its future, is what needs to happen in this country.

As leaders at Greek companies face TOUGH decisions about rising prices and taxes and how to please and retain their customers, I suggest a path of Hospitality to the Greek. There is no better customer of the Greek than the Greek himself. Therefore, let private enterprise do the opposite of what the public system has done…let each brand be as a human to the humans around it and give to the people during what could be Greece’s harshest season yet during these tragic times.

GATHERING OF THE PEOPLE – LATE SEPTEMBER 2010 IN DOWNTOWN ATHENS, GREECE

THIS VENDOR KNOWS WHAT IT MEANS TO BE WITH THE PEOPLE

Brands which humanize WILL win in this environment. Brands that do not will lose. As my good friend Ali Valdez, a leader for many years at Microsoft, says, “Their customers will be their marketers. Their customers’ social network friends will be their new customers. Full transparency, good and bad, will drive innovation and competitive pricing. The consumer will win. Those brands that enable consumer victory will share in the bounty.” Charlene Li, in her new book Open Leadership, posits the benefit of being a “Realist Optimist, (one who) is the most powerful and effective of the open leader archetypes, somebody who can see the benefits of being open but also understands the barriers.” Brian Solis, author of Engage, writes, “In order for social media to mutually benefit you and your customers, you must engage them in meaningful and advantageous conversations, empowering them as true participants in your marketing and service efforts.”

CHARLENE LI AND BRIAN SOLIS DISCUSSING OPEN LEADERSHIP ON SOLIS TV

Brands, and the agencies who advise those brands, must recognize the living nature of what it means to be a brand. Brands with heart will win and those without a heart will lose in the coming months. GREEK brands must learn more about CROWDSOURCING and the very real examples of how this phenomenon (φαινόμενoν) is rapidly changing the world and how brands interact with customers.

WHAT GREEK BRANDS MUST DO THIS AUTUMN: The following slides demonstrate what Greek brands must do NOW!

Popularity: 13% [?]

People are moved by stories and drama and hints and clues and discovery. ~Seth Godin

YOUR SOURCE IS A GUIDE: There is a thread of vitality in everyone’s life worth tapping into. It is a stream that has run downhill to you from a great river teeming with YOUR KIND. Do what you can to follow that stream to the river and then devote your life to discovering the river’s source. It is this SOURCE that the human soul seeks MORE than anything else for it holds answers to ALL of our most personal questions (most of which DO NOT even have words).

I would argue that one’s passion IS a powerful resource in facing the world’s winds and waves. ACTION STEP: Discover the tribe around YOUR SOURCE through simple keywords used in the Facebook search window. You will find friends, discussions and groups oriented around YOUR passion immediately upon pushing SUBMIT. Here’s more on how to do this.

BIG BRANDS WILL PAY YOU FOR YOUR STORY: We live in a renaissance period of self-discovery through story. Robert McKee, the author of Story (one of THE best books for screenwriters on the planet!), writes, “Stories are the creative conversion of life itself into a more powerful, clearer, more meaningful experience. They are the currency of human contact.” I would submit to the reader that over the course of the last year YOU have written a fantastic STORY through your Facebook status field, Twitter field and YouTube Channel (if you don’t have one, get one!) And I would suggest to you that there is TREMENDOUS value in this story for you and your tribes!

The next big revolution is YOU making money on advertising for BIG BRANDS who spot your channel and want to advertise to your 100′s of millions of subscribers!!!) ACTION STEP: The arrival of big money to invisible, yet super-creative, storytellers revolutionizes the publishing and media industry big time! Watch how YouTube and GoogleTV effectively pull this off over the next 12-48 months. Set up your YouTube channel today and research GoogleTV.

SEE YOUR BIGGEST CRITICS AS YOUR GREATEST ALLIES: Behind the scenes of Facebook, Twitter and YouTube, there are bean-counters who are interested in the big numbers BUT do they understand or want to understand the dynamics of story and how to weave a tale that wraps even the most pessimistic person into a tale of romance.

Discovering the power of story and the formulas that work on the heart and emotion has been an activity for years in the entertainment industry and in the marketing world. On a human level, stories save lives every day and the advent of social networks/ platforms for telling collective stories allows humanity to transform curmudgeons, pessimists and naysayers into enthusiastic communicators of their passion. I would add that the greatest Critics are my favorite allies for their ability to see through a story to its heart. It has been said that the Optimist created the airplane and Pessimist created the parachute. ACTION STEP: Write down who your greatest critics are and what they say about your creative actions in the world. Then write down how these critiques help you refine your offering.

THE ARABIAN NIGHTS METAPHOR: Perhaps one of the greatest examples in literature of a story wherein the storyteller transformed her audience is that of Scheherazade in The Arabian Nights.

The main frame story concerns a Persian king and his new bride. He is shocked to discover that his brother’s wife is unfaithful; discovering his own wife’s infidelity has been even more flagrant, he has her executed: but in his bitterness and grief decides that all women are the same. The king, Shahryar, begins to marry a succession of virgins only to execute each one the next morning, before she has a chance to dishonour him. Eventually the vizier, whose duty it is to provide them, cannot find any more virgins. Scheherazade, the vizier’s daughter, offers herself as the next bride and her father reluctantly agrees. On the night of their marriage, Scheherazade begins to tell the king a tale, but does not end it. The king is thus forced to postpone her execution in order to hear the conclusion. The next night, as soon as she finishes the tale, she begins (and only begins) a new one, and the king, eager to hear the conclusion, postpones her execution once again.

So it goes on for 1,001 nights.

The tales vary widely: they include historical tales, love stories, tragedies, comedies, poems, burlesques and various forms of erotica. Numerous stories depict djinn, magicians, and legendary places, which are often intermingled with real people and geography, not always rationally; common protagonists include the historical caliph Harun al-Rashid, his vizier, Ja’far al-Barmaki, and his alleged court poet Abu Nuwas, despite the fact that these figures lived some 200 years after the fall of the Sassanid Empire in which the frame tale of Scheherazade is set. Sometimes a character in Scheherazade’s tale will begin telling other characters a story of his own, and that story may have another one told within it, resulting in a richly layered narrative texture. (SOURCE)

YOUR 1,001 NIGHTS: The complexity of the Arabian Nights is a fantastic image of the complexity in social networks. Our stories have stories within stories and nowhere is this more evident as one travels the thread of comments on a Facebook image, a blogpost or a YouTube video. Every comment has the potential through a link to carry one into an entirely new story and so on.

Communities like StumbleUpon are another fantastic example of the “babushka effect” of the Internet. At StumbleUpon, one may enter a variety of keywords and then get link suggestions that lead to further suggestions and so on. Creating a tale from your discoveries on the internet, from mashing up the various universes you visit and personalities you meet on this journey creates value for you and your tribe. I would submit that your Facebook wall itself IS just one place to read your story of the past 1,001 nights. I would also suggest that it contains valuable medicine for transforming whatever you feels threatens you.ACTION:Write down what one year of Facebook statuses or Tweets tell you about yourself. What is the MOST consistent message you are telling yourself OVER AND OVER AGAIN through these fields?

FUNDING YOUR STORY: There are so many options now for finding funding from YOUR donors, Venture Capital that loves YOUR content and from YOUR tribe. Start with the fantastic tool Kickstarter! Check out the ultimate Crowdsourcing wiki here.

Popularity: 16% [?]

Gathering intelligence to inspire meaningful and actionable social programs is priceless. ~Brian Solis

To listen well, is as powerful a means of influence as to talk well, and is as essential to all true conversation. ~ Chinese Proverb

The best salespeople are great listeners – that’s how you find out what the buyer wants. ~ Spencer Johnson and Larry Wilson

TARGETED RESEARCH + CREATIVE STRATEGIES = SUCCESSFUL ONLINE MARKETING AND SELLING!

Web monitoring tools offer business developers and marketers CRITICAL INTELLIGENCE on where the major audience(s) for a product/service reside in cyberspace and in the physical world. Audiencecounts.com is a website where a 3-tiered competitive intelligence solution is offered. The solution provides online intelligence in regards to where a client’s major audience (major conversations, major communities and key influencers) currently resides in social media/web properties in an accessible format for the non-technical user.

Whereas there currently exist numerous web monitoring solutions available that offer access to this information, there are few services that offer a SIMPLIFIED version of the intelligence ALONG WITH TARGETED STRATEGIES on how to use the intelligence. We offer a simple final format that has TWO sections:

YOUR AUDIENCE: Where your Audience is (based on keywords submitted by the client). This is presented in a Top 25 format in each category:

In blogs
In social media properties
Web Communities
Key influencers
Largest dicusssions
Largest communities

YOUR STRATEGIES: Strategies for the social web that offer basic preliminary strategy/tactics on: (a) establishing a presence, (b) entering the conversation, (c) becoming a leader in the conversation and (d) monetizing tips. Advanced strategies for specific needs related to your organization.

How does this work?

1. Using keywords and keyphrases, we use a combination of sophisticated social monitoring tools to discover the key influencers, major online communities and highest populated conversations about your product/service/brand.

2. We compile a report of these top audiences for your product/service/brand AND give you strategies for accessing and monetizing these relationships and conversations. Remember, a conversation IS a community AND a selling opportunity. Read more here on the Top 10 Reasons to Listen from Radian6, one of the world’s premier social intelligence solutions.

3. We deliver this report to you for your use.

What do I do with the report and strategies?

The key influencers, major discussions and largest groups/networks identified around your brand/product/service indicate fabulous starting points for getting the word out/participating in the conversation about your offering. The strategies tell you how to do it.

Popularity: 7% [?]

THE FRIENDLY PEOPLE of the world are weaving humanity together through social networks towards an end(s) none of us can see as yet.

It’s one of the MOST fantastic revolutions the planet has EVER seen. Within the social fabric of the internet humans have a distinct opportunity to turn the earth into a place of peace and unity. In fact, even the naysayers have united with the lovers in this by participation in social networks.

BRAND HUMANIZATION IS EVIDENCE OF THE REVOLUTION OF LOVE! In an attempt to humanize, brands are getting very creative in reaching the hearts of their followers.

See the following two ads for an example!

THE PEACEFUL BEAR AD: (click here to watch)

THE WEAVING OF LIKES INTO REAL LIFE (click here to watch)

Typically in times of crisis the masculine goes into a fight or flight action. BUT NOW, the individual is FIGHTING FOR and FLYING TO the tribe(s) and circles oriented around his/her HEART! Go to your tribe today and fight with them to weave this world together with your contribution. Do it! Do that REVOLUTION OF THE HEART!Remember those great ads where everyone sang together while drinking their favorite cola?

FURNISH IT WITH LOVE! (click here to watch)

YOUR SOCIAL GRAPH IS FURNISHED WITH LOVE AND YOU DID THAT! In your social network, you now have all the characters you need to achieve what you are looking for AND there is no time better than the present to begin and FINISH!

For aid in how to hurdle typical obtacles I highly recommend ShipIt by Seth Godin!

As one of my dearest friends says, “Bushido! Do it now because the time is right!” It is a revolution of the heart that is afoot!

Popularity: unranked [?]

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